Knowing how to make a complaint about health and social care services in Worcestershire
Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential.
We can help you. We provide straightforward advice which will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response.
Onside Advocacy is the advocacy service for Worcestershire
Advocacy services aim to support people to have their voice heard and their views, wishes and individual needs taken in to account in the decision making process.
Onside Advocacy can help you with Independent NHS Complaints Advocacy, Care Act Advocacy and Mental Health Act and Mental Capacity Act Advocacy.
Patient Advice Liaison Service
Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters for people in hospital or using NHS community health services. It provides a point of contact for patients, families and carers.
PALS help resolve concerns or problems when you're using the NHS. They can also give you general advice about the NHS complaints procedure.
