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Deciding to make a complaint?

Making a complaint can feel daunting and scary, and you might be wondering whether it's worth the time and effort. However, if you have problems with an National Health Service (NHS) or social care service, you need to resolve this to get the care you need. 

Knowing how to make a complaint about health and social care services in Worcestershire

Making a complaint can be a daunting task, so knowing who you can complain to and what to do is essential. 

We can help you. We provide straightforward advice which will guide you through the process from knowing who to talk to, top tips on what to do and what you can expect from services in response. 

Healthwatch Worcestershire Complaints Guides

Onside Advocacy is the advocacy service for Worcestershire

Advocacy services aim to support people to have their voice heard and their views, wishes and individual needs taken in to account in the decision making process.

Onside Advocacy can help you with Independent NHS Complaints Advocacy, Care Act Advocacy and Mental Health Act and Mental Capacity Act Advocacy.

Visit Onside Advocacy's Website

Patient Advice Liaison Service 

Patient Advice Liaison Service (PALS) offers confidential advice, support and information on health matters for people in hospital or using NHS community health services. It provides a point of contact for patients, families and carers.

PALS help resolve concerns or problems when you're using the NHS. They can also give you general advice about the NHS complaints procedure.

Contact PALS service

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Tell us about your complaint

We want to hear about your experiences of health and social care, so if you are making a complaint, let us know as well by filling in the Have Your Say form.

Your feedback can help shape the future of services in health and social care in Worcestershire.

Have Your Say Form