Reaching out to our local community
We strive to make sure we hear from as wide a range of our diverse community as possible. We want to tell the people who make decisions and change things about the experiences everyone has with health and care services.
We understand that factors such as culture, location, wealth, education, environment and discrimination can lead to worse health outcomes, and we support the strong consensus that this must change. At Healthwatch, we stand ready to help by doing more to amplify the voices of communities that go unheard and reduce the barriers they face.
Finding out about Adult Social Care Services from Worcestershire County Council website.
In 2020 we conducted a ‘mystery shopping’ exercise to find out how far Worcestershire County Council’s (WCC) website is answering common questions that older people or their friends and relatives, may have about a service or situation. We found that although there was useful, relevant information on the County Council’s website it was not always easy to find.
What patients told us about why they "walk in" to A&E departments in Worcestershire
Healthwatch Worcestershire undertook this project to increase understanding of why patients “walk in” to the two Accident and Emergency (A&E) Departments in Worcestershire. We completed 15 visits to the public waiting areas at the Accident & Emergency (A&E) Departments at the Worcestershire Royal Hospital and the Alexandra Hospital in November and December 2021 with the co-operation of the Worcestershire Acute Hospitals Trust
